At Whitebus, we prioritize protecting the privacy of individuals who use our services and websites.
This Privacy Policy aims to explain how we collect, use, and protect personal information.
Information Collection: We collect personal information in a limited manner and for specific purposes such as providing and enhancing services, improving the user experience, and meeting legal requirements.
Use of Information: We use personal information to provide and enhance services, communicate with users, and ensure the security and protection of their personal resources.
Sharing of information: We do not share personal information with third parties unless explicit consent is obtained from the user or based on legal requirements.
Protection of information: We take necessary security measures to protect personal information from unauthorized access and use.
Compliance and updates: We comply with applicable laws and regulations regarding the protection of personal data, and regularly review and update our privacy policies to ensure compliance with the latest standards.
Whitebus Terms of Use
This Terms of Use policy aims to outline the rules and conditions to be followed while using our services.
Compliance with the Terms:All users must abide by the specific terms and conditions of use of our Services, including applicable laws and regulations.
Use of Services:Our Services must be used only for lawful purposes and in accordance with the intended purposes for which the Service is provided.
User behavior:Users must refrain from engaging in any illegal, harmful or abusive activities towards others or our company.
Protection and security:Users must keep their account information confidential and refrain from sharing it with others to ensure protection and security.
Modifications and updates:We reserve the right to modify the Terms of Use and its policies periodically, and users should review the updates and modifications.
Whitebus Terms of Use
There are certain guidelines and instructions that users must follow when using our services and websites.
These instructions are intended to illustrate how to use our services effectively and safely.
Using the interface:Please use the user interfaces and features available in our Services in accordance with the instructions provided within the system.
Data Updates:Users are required to regularly update their personal information and accounts to ensure data accuracy.
Security:Please keep account information confidential and refrain from sharing it with others to ensure security.
Respectful communication:Users are expected to interact with others within the Services in a polite and respectful manner.
Providing feedback:We welcome feedback from users regarding their experience with our Services and encourage ideas and suggestions to improve the Service.
Methods of communication
Hotline : 15629
Email: info@whitebus.com.eg
Modification and Cancellation Policy:
Go to the nearest branch to modify or cancel
4 hours or more before the departure of the trip, a discount of 10c per ticket
Less than 4 hours before departure, 50% of the ticket price.
Important instructions
1- The ticket is subject to the conditions or data written on it at the time of issuance.
2- The passenger must review all data printed on the ticket immediately upon receipt before leaving the booking office.
3- The passenger must present the ticket intact and valid for travel without any modification, otherwise the ticket will be invalid and unacceptable.
4- Children over the age of 4 years have a full ticket and a seat is not allocated for children under the age of 4 years during the trip.
5- Smoking and e-cigarettes are prohibited on board the bus or inside our offices.
6- The traveler must adhere to the driver's instructions during the trip and the traveler is responsible for any damage he may cause inside the bus.
7- In the event that the passenger loses one of his luggage, he will be compensated with a maximum of 100 JM if the company's negligence is proven The company is not responsible for valuables in the luggage.
8- The bus stops only to pick up/drop off passengers at the official stations according to the announced itinerary for the trip.
9- Each passenger is allowed 2 bags with a total weight not exceeding 40 kg and a small backpack, otherwise it is considered cargo.
10- Animals, birds, fish, flammable materials and liquid substances are not allowed.
11- Food is allowed to be shipped as long as it is inside a sealed icebox, except for seafood.
12- Personal belongings are the responsibility of the customer.
